FAQ

Welcome to AcuCode Digital. Listed below are some of the most common questions we are asked. If you can't find what you need or if you have recommendations about what you'd like to see improved please submit an inquiry on the contact us link or call 800-562-3335 for immediate assistance.

Signing In

How do I Sign into AAC Digital Coding?

Go to digital.aacinfonetwork.com and look for the "Sign In" link in the top right hand of the home page. Then use the username (self-created at sign-up) and password.

Password and Username Help

How do I change my Username?

Your username is self-selected at original sign-up and can never be changed on an account. The username is one of the few locked in pieces of data that AAC can never modify.

How do I change my Password?

Passwords are self-selected upon sign-up, but you can change your password at anytime. This can be changed by logging-in and accessing your “PROFILE” section in the top right corner of your screen.

How do I retrieve a Lost Password?

Go to the sign-in section on the home page, and select the “Lost your password” option and follow the prompts.

How do I retrieve a Lost Username?

For security reasons, usernames can only be retrieved by contacting us directly on the contact us link or by calling 800-562-3335. We suggest for the quickest results, conducting a search in your email box for the username that was originally selected at sign-up, this was sent to you by an automatically generated email from digital.aacinfonetwork.com

Sign-Up for AAC Digital Coding

How do you sign-up for AAC Digital Coding?

Go to digital.aacinfonetwork.com and select the Sign-Up button located center screen on the homepage. Once you input all requested information, you will instantly receive an email that provides your username, password, and link to where you can log-in.

What if I do not receive the email with my username and password?

The email with your username and password is automatically generated and sent to the email you provided upon signing up. If you do not receive this within 24 hrs of subscribing, please contact us at 800-562-3335 or submit an inquiry on the contact us link so we can verify all the correct information was gathered.

Do you charge monthly or annually?

Both. Auto renewals will occur annually or monthly depending on membership plan unless you unsubscribe for this feature.

Can people share a subscription or Experiencing IP Lockout?

Each username is allowed access by two IP addresses. That means an entire office can use the subscription if they are all linked on the same internet network (that’s counts as One IP address), however once access exceeds the 2 IP address limit, the account will temporarily disable and you must contact us to reactivate. Reactivation of account will occur within 2 business hours of being contacted and account verified.

Do you offer a money-back guarantee or refunds?

AAC Digital will offer a full refund prior to any login attempts. Once the account has been accessed, refunds will not be offered.

Computer Compatibility

What browser can I use to access AAC Digital Coding?

Most current and up-to-date browsers will be acceptable to access AAC Digital Coding. If you have a dated browser we encourage updating to the newest version to experience the highest functioning version of AAC Digital Coding.

What kind of computer can I use?

AAC Digital will operate correctly on any computer or device (smart phone, tablet) that runs a modern web browser and is connected to the internet.

Can I use my mobile device/phone with AAC Digital

Any fully web enabled device should work correctly.

Code Specific Questions

I have more technical questions about how to bill insurance, use a specific code, or need more information about billing in general

All questions about the features, and how-to-use AAC Digital Coding can be addressed by calling us at 800-562-3335 or submitting a contact us inquiry. If you have more specific technical questions regarding how-to-bill insurance, use a specific code, or need more information about billing in general we will refer you to our Network Hotline at 714-648-0056. The Network Hotline is a member’s only annual service (seperate from your digital coding account) that is available for calls, emails, and questions related to all specific insurance and billing coding questions that are of a more technical nature